MyChart Frequently Asked Questions

What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

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How do I enroll in MyChart?

To enroll in MyChart, contact one of the groups below to receive an activation code:

Anne Arundel Medical Group or participating practice
You can enroll by requesting a MyChart activation code during an office visit. This code will enable you to login and create your own user ID and password. Use the Find A Doc link to look up your provider's office.

Hospital / Emergency Department / Ambulatory Surgery
Patients who are admitted to the hospital can request an account at time of discharge. If you have recently been discharged, call MyChart Support at 833-254-3600.

Anne Arundel Diagnostic Imaging
Imaging patients can request an activation code during an office visit. This code will enable you to login and create your own user ID and password. Use the Find A Doc link to look up your provider's office.

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Who do I contact if I have further questions?

You may fill out this Support Request form, email MyChart Administration, or call MyChart Support at 833-254-3600 if your provider's office cannot answer your questions.

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When can I see my test results in MyChart?

Your test results are generally released within three days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next office visit. Your health information is reviewed and updated in your electronic medical record at each visit. If you believe the error originated from a visit to the hospital, Emergency Department,or Ambulatory Surgery, please contact the Privacy Office at 443-481-5500 to request a form to submit a request to amend your medical record.

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If I send a message to my provider, when can I expect a reply?

You will generally receive an answer within 1-3 business days.

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How do I schedule an appointment?

There are two ways to schedule an appointment online, with scheduling tickets, preselected appointment types chosen for you by your provider, or directly with your Primary Care Provider. Both scheduling methods are available on the Schedule an Appointment page, but you will only see scheduling tickets if you have an active ticket.

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What kind of appointments can I schedule?

If you have a scheduling ticket available to you, you may schedule an appointment for the specific appointment type preselected for you. You may also schedule appointments directly with your Primary Care Provider if your provider is part of the Anne Arundel Medical Group and you have seen your provider within the last year. Online scheduling with your Primary Care Provider is currently only available for pre-established patients.

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Can I view a family member's health record in MyChart?

A process called "proxy access" allows you to view the MyChart records of a family member or someone under your care. First, the patient or the patient's legal representative must complete the proper proxy authorization form at his/her provider's office to give another individual permission to access their medical information through MyChart. Proxy access is granted for parents with children under the age of 13 or for an adult caregiver of a family member. Complete a Proxy Consent Form at your physician's office to request access to this convenient service.

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would cause that information to be placed in your own health record. The information would not appear in the correct health record and could potentially jeopardize medical care. For this reason, we discourage this avenue of communication.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each individual must establish their own MyChart account. Also, as stated above, communications via MyChart become part of your medical record so you each need to have your own account.

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 833-254-3600 to request assistance.

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I forgot my password. What should I do?

You can use the Forgot Password? hyperlink beneath the password field on the sign-in page at mychart.aahs.org to reset your password.

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Can you send me a new activation code as I have lost it, let it expire, or did not receive it? My activation code does not work--what should I do?

Anne Arundel Medical Group or participating practice
You can request a new MyChart activation code during an office visit or request that your provider mail one to you. Use the Find A Doc link to look up your provider's office.

Hospital / Emergency Department / Ambulatory Surgery
Patients who are admitted to the hospital can request an a new activation code at the time of discharge. If you have recently been discharged, call MyChart Support at 833-254-3600.

Anne Arundel Diagnostic Imaging
Imaging patients can request a new activation code during an office visit or request one be mailed to you. Use the Find A Doc link to look up your provider's office.

Who do I contact if I have further questions?

You may email MyChart Administration if your practice staff cannot answer your questions.

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Where can I update my e-mail address or change my password?

Log into MyChart, then on the left menu, select My Account. On the next menu, select Administrative Info. At the bottom of the page, click on the Change E-Mail Address link. To update your home address or phone number, contact your physician's office.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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What is your Privacy Policy?

Luminis Health privacy policies can be found here: Luminis Health Policies and Resouces

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

I was locked out of my account. How do I get re-activated?

If you enter your password incorrectly five or more times, you will be locked out of your MyChart account. To have the account re-activated, send email to MyChart Administration or call MyChart Support at 833-254-3600.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Mozilla Firefox or Safari). The Luminis Health app is also available as a free download from The App Store or Google Play for mobile devices such as a smart phone or tablet.

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Is my access code also my MyChart user ID?

No, your access code is not your MyChart ID or password. You will use the access code only once to log into MyChart for the first time (Sign Up Now line on the login page). The code will expire after you have used it or after 60 days. When you log into MyChart for the first time, you will be asked to create your own unique MyChart ID and password.

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